Product Link gathers data from a machine’s on-board systems and transmits it wirelessly via satellite to Caterpillar’s network operations centre. That information can then be delivered to the machine owner’s desktop or, depending on the service agreement, can be managed by the dealer. In either case, the owner can access the information via a password-protected Internet portal.
The information on the machine is regularly updated and at all times automatically monitored by software, it’s like having a dedicated service technician watch over the machine day and night – but without the expense. The result is more up-time, lower operating costs and a higher overall return on the equipment investment.
It’s not the only telemetric maintenance monitor on the market. But what makes this system so effective is the Cat dealers’ pro-active involvement. It’s relatively easy to gather and transmit machine data, but it’s what you do with it that counts. With Product Link you can leave all the paperwork and machine monitoring to your Caterpillar dealer. And, with repair-before-failure strategies, unexpected downtime is almost eliminated.
Product Link is obviously perfect for all Cat machines, but it has also been designed to work on other manufacturers’ machines – so almost anyone can benefit. It basically takes all the headaches away from the machine owner, and allows him and his staff to do what they do best. Which is moving earth, not paper.